General Conditions of Sale
Last update date : 19/06/2026
General provisions
Personal area
The General Terms and Conditions (GTC) apply without restriction or reservation to any purchase made on the site Sulfur.fr for the following products: macramé jewellery, medieval accessories and custom orders.
These GTCs are available at any time on the website Sulfur.fr and prevail over any other document.
The customer states that he or she has read and accepted the GTCs by checking the box provided for this purpose before the validation of his or her online order of the site Sulfur.fr.
Unless otherwise proved, the data recorded in the computer Sulfur constitute evidence of all transactions with the customer.
Products on the site Sulfur.fr are offered for sale for the following countries: FRANCE metropolitan, DOM-TOM, Australia, New Zealand and Switzerland.
Customs duties, local taxes, import duties, state taxes may be payable and will be borne solely by the customer.
In order to place an order, the customer has the possibility to create an account (personal space).
To do so, the applicant must complete the form proposed. After creating its personal space, the customer will receive a confirmation email.
When registering, the customer undertakes to provide accurate information about his/her marital status and contact details, including his/her e-mail address and to keep them up to date.
To access its personal space and order history, the customer will need to identify using his username and password that he will have received in the confirmation email. The client will be held solely responsible for the disclosure of his identifiers.
Registration is open to capable adults and minors under the supervision of the parent or guardian with parental authority. In no case shall registration be permitted on behalf of third parties unless it is validly authorized to represent them (e.g. legal person).
If the customer fails to comply with any of these provisions, Sulfur reserves the right to terminate his account without notice.
The creation of an account results in the acceptance of the current GTCs.
Orders
1. How to order?
Step 1
- Simply choose the products that interest you and add them to the basket.
- Go to your cart, check if you have chosen the right size and quantity.
- Add your promo code if you have one.
- Enter your city and postal code to calculate the shipping costs and then confirm your order.
Step 2
- Complete the delivery and billing form for your package.
- Choose your payment method and follow the instructions.
- Read the Terms of Sale and Privacy Policy and then check the acceptance box.
- By clicking "Order", you will definitely confirm your order and acceptance of the terms and conditions of sale.
- Once your order is placed, you will receive a summary email.
Sulfur reserves the right to cancel or refuse any order from a customer with whom there is a dispute concerning the payment of an earlier order.
The information provided by the customer at the time of the validation of the order is binding. The responsibility of Sulfur cannot be called into question in the event that an error in placing the order would prevent or delay delivery.
2. Follow an order
You can follow the evolution of your order directly from the "Orders" tab of your account.
You will find all the information about your purchases and the status of your order:
- "Payment Wait" = We have not yet received your payment. At this point, you can still cancel your order directly from your account
- "On Hold" = Your order has been paid but we are waiting for confirmation of payment from the bank.
- "In progress" = Your order is being prepared and can still be changed
- "Closed" = Your order has been shipped and is no longer editable
- "Cancelled" = Your order has been cancelled at your request
- "Reimbursement" = Your order has been refunded following cancellation or return
- "Failed" = Payment for your order failed. Try to pay again or contact us
3. Edit or cancel an order
Amendment
If your order status is "in progress", you can still change it by contacting us either:
- via the website contact page
- by e-mail to contact@Sulfur.fr
Cancellation
- Your order has not yet been sent = Simply complete the form below.
- Your order is already gone but you have not yet received it = Complete the form below and simply refuse the package when it arrives at your home.
- You received the package = You have 14 days from the date of receipt of your parcel to cancel your order. To do so, complete the form below and return the correctly packaged products to:
Please note, in the event of receipt of the package, the return costs are at your expense
In accordance with article L.221-21 of the Consumer Code (Order No. 2026-2 and Decree No. 2026-3 of 5 January 2026), you can exercise your right of withdrawal within 14 days of receipt of your order, without having to justify reasons or pay penalties.
Attention the return costs are at the customer's expense!
Information on the right of withdrawal
Sulfur
15 Colombeix 23400 St Amand Jartoudeix (France)
contact@sulfur.fr
You have a delay of 14 days from the receipt of your order to exercise your right of withdrawal, without having to justify reasons or to pay penalties (excluding return fees if applicable).
Legal basis : Article L.221-21 of the Consumer Code (Order No. 2026-2 and Decree No. 2026-3 of 5 January 2006).
Exercise my right of withdrawal
Click the button below to start your withdrawal request online, free and without justification.
Identify command
Inform the relevant order information so that we can process your request.
Confirm my request
By clicking on the button below, you confirm your right of withdrawal in accordance with article L.221-21 of the Consumer Code.
Registered application
An acknowledgment of receipt has been sent to you by email. Keep it as proof of the exercise of your right of withdrawal.
📄 Standard withdrawal form (paper or email)
You can also exercise your right of withdrawal by sending this form to:
Sulfur
15 Colombeix 23400 St Amand Jartoudeix (France)
contact@sulfur.fr
To the attention of Sulfur,
I/We (*) notify you/notifications (*) by this my/our (*) withdrawal of the contract for the sale of the property (*) / for the provision of services (*) below :
— Ordered on (*)/ received on (*) :
— Name of consumer(s):
— Address(es) of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
Date :
(*Remove the unnecessary mention.
Price
Prices are expressed in Euros (€) all taxes included (TCT).
The products are supplied at the price shown on the Sulfur.fr website at the time of the order.
The prices indicated do not include shipping and delivery costs which will be charged in addition and calculated on the site before placing the order.
Payment methods
The payment requested from the customer is the total purchase amount, including all costs.
The Customer acknowledges that any order made on the Sulfur.fr website is an order with payment obligation.
An invoice is issued by Sulfur and delivered to the customer by e-mail when the ordered products are delivered.
1. Methods of payment
Payment methods accepted on Sulfur.fr are:
- Credit cards: Visa, Mastercard, American Express
- bank transfers
- Paypal
2. Providers & Secure Payment
Credit card payments are provided by our provider Stripe, specialized in internet payments.
All our transactions benefit from an SSL certificate and the 3D secure system when available.
3. Discount vouchers
To use your voucher, you must enter the appropriate code and validate it before final validation of your order.
Delivery and returns
1. Delivery
The products ordered by the customer will be supplied within 5 to 10 days (excluding weekends) from the validation of the payment and will be delivered to the address indicated by the customer when the order is validated on the Sulfur.fr website.
If the products ordered have not been delivered within 30 days of the estimated delivery date (except for reasons of force majeure and customer responsibility), the refund may be requested in writing by the customer (Art. L216-2, L216-3 of the Consumer Code). The refund will be made no later than 14 days from the date of the client's request.
In the absence of any reservations or complaints made by the customer upon receipt of the products, these will be considered to conform to the order in quantity and quality.
Pricing
Carriers
Delivery costs are calculated according to the most bulky item of your order. They include packing and shipping your package.
- Followed letter for France, Andorra and Monaco
- Dai Post for Australia and New Zealand (delivery duty paid included)
- International follow-up letter for other countries
- Mondial Relay (if available in your country)
- Free from 100€ purchase
Your parcel will be sent either by La Poste or by Mondial Relay, or Dai Post according to the rates in effect.
2. Returns
How long?
You have 14 days from receipt of your order to request to return a product (Art. L221-18 of the Consumer Code). The period mentioned shall begin on the day on which the products are received by the customer or a third party. In the case of an order containing more than one consignment, the period shall begin upon receipt of the last product ordered.
Please note that certain products do not enjoy the right of withdrawal (Art. L221-28 of the Consumer Code). The following are concerned:
- Custom orders whether it is a highly customized garment or according to customer specifications.
How to proceed?
To return a product, it must not be damaged or dirty.
- Download and complete the return form below
- Send us the completed form either by mail or by mail to the address on the return form.
- In any case, carefully wrap the products to return, remember to include the return form.
Return costs and reimbursement
I don't pay the return costs. These are your responsibility.
The refund will be made no later than 14 days after the date of receipt of the returned product.
If the product is damaged or dirty, it cannot be refunded.
Right of withdrawal
The customer has a withdrawal period of 14 days (weekend and public holidays included).
Please note that certain products do not enjoy the right of withdrawal (Art. L221-28 of the Consumer Code). The following are concerned:
- Custom orders whether it is a highly customized garment or according to customer specifications.
In accordance with article L.221-21 of the Consumer Code (Order No. 2026-2 and Decree No. 2026-3 of 5 January 2026), you can exercise your right of withdrawal within 14 days of receipt of your order, without having to justify reasons or pay penalties.
Attention the return costs are at the customer's expense!
Information on the right of withdrawal
Sulfur
15 Colombeix 23400 St Amand Jartoudeix (France)
contact@sulfur.fr
You have a delay of 14 days from the receipt of your order to exercise your right of withdrawal, without having to justify reasons or to pay penalties (excluding return fees if applicable).
Legal basis : Article L.221-21 of the Consumer Code (Order No. 2026-2 and Decree No. 2026-3 of 5 January 2006).
Exercise my right of withdrawal
Click the button below to start your withdrawal request online, free and without justification.
Identify command
Inform the relevant order information so that we can process your request.
Confirm my request
By clicking on the button below, you confirm your right of withdrawal in accordance with article L.221-21 of the Consumer Code.
Registered application
An acknowledgment of receipt has been sent to you by email. Keep it as proof of the exercise of your right of withdrawal.
📄 Standard withdrawal form (paper or email)
You can also exercise your right of withdrawal by sending this form to:
Sulfur
15 Colombeix 23400 St Amand Jartoudeix (France)
contact@sulfur.fr
To the attention of Sulfur,
I/We (*) notify you/notifications (*) by this my/our (*) withdrawal of the contract for the sale of the property (*) / for the provision of services (*) below :
— Ordered on (*)/ received on (*) :
— Name of consumer(s):
— Address(es) of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
Date :
(*Remove the unnecessary mention.
Mediation
In the event of a dispute, you must first contact the service provider at the following contact details:
Sulfur
Vanhoutte Gwenaelle
15 Colombeix
23400 Saint Amand Jartoudeix (France)
or by email at contact@sulfur.fr
In the event of a dispute between the client and Sulfur, the latter shall endeavour to resolve it in a friendly manner (the customer shall address a written complaint to the professional or, where appropriate, to the Customer Relations Service of the professional). In the absence of an amicable agreement or in the absence of a reply from the trader within a reasonable period of one (1) month, the consumer customer within the meaning of Article L.133-4 of the Consumer Code shall have the possibility to seize free of charge, if any disagreement remains, the competent mediator inscribed on the list of mediators established by the Commission d'évaluation et de contrôle de la médiation de la consommation pursuant to Article L.615-1 of the Consumer Code.
The Ombudsman can be contacted directly online at :
Société médiation professionnelle
or by mail to :
Société Médiation Professionnelle – Alteritae
5 rue Salvaing
12000 Rodez
The Ombudsman will attempt, independently and impartially, to bring the parties together with a view to reaching an amicable solution. The parties remain free to accept or refuse the use of mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.
Liability and guarantee
Sulfur cannot be held responsible for the failure to execute an order because of the client or because of an event qualified as force majeure by the competent courts.
The customer acknowledges that the characteristics and constraints of the Internet do not guarantee the security, availability and integrity of data transmission over the Internet.
Thus, Sulfur does not guarantee that the Site and its services will operate without interruption or error of operation. In particular, the Sulfur.fr site may be temporarily out of service due to maintenance, updates or technical improvements.
Sulfur cannot be held responsible for the use that would be made of the Sulfur.fr site and its services by customers in violation of the General Terms and Conditions and any direct or indirect damage that such use could cause to a customer or third party.
Applicable law and language
These GTCs and the resulting operations are subject to French law.
These Terms and Conditions are originally in French. If translated, only the French text would be authentic in the event of a dispute.